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by benologist 2501 days ago
If Google knows they're not legally compelled to provide support they just don't. That's why their support can scale to Play Store's 2 billion users but not Gmails.

If the EU ever gets around to forcing Google to support their users regardless of how they are enriching Google the moral of the story will be they saved billions by waiting until litigation. Just like taxes.

1 comments

What support do you get for free apps in Play Store?
Phone and email - the apps might be free but they still had to purchase a Google-powered device to get free apps.

https://support.google.com/googleplay/answer/7299936

https://support.google.com/googleplay/answer/7100415?hl=en