[CocaKoala]

> In one case, investigators at State Farm withheld several crucial reports contradicting their fraud allegations from the bundle of evidence they handed over the law enforcement. In another, a Farmers manager admitted under oath that there was an “unwritten policy” within the company to withhold evidence from customers that could help prove their innocence.

If withholding evidence that might prove your customer's innocence is a necessary part of the business, I submit that your business is bad and should not continue in its current form.