[jacobkranz]

I was one of the first Griddy engineers (though I’m no longer there). We would have people call & complain when the cost for a day was much less & they had AC blasting. I wonder how the customer support reps are dealing with all of this.

[abathur]

Can't answer the small question, but they did send out an email that they're going to tighten their marketing budget for a bit and comp/refund everyone's $9.99 membership fee for the month.

Griddy's communication efforts have generally grown increasingly proactive since we joined in June 2017, and they have been very proactive over the past ~10 days. They sent informational emails on the 6th, 9th, 12th, 13th, and 14th notifying us about upcoming high-price/demand periods, what hours things are expected to spike, and providing suggestions for avoiding/mitigating energy use.

[abathur]

And another a few minutes ago for the 15th :)

[RandomBacon]

I just keep switching companies for the lowest, fixed-rate, new customer plans.

It's faster to do that than to go on the phone and complain or ask for a "discount" (where you would still be paying more).

(I don't know about other states, but this is extremely easy to do in Texas.)