[PaulHoule]

Many ticket systems are awful for reasons other than being ticket systems.

For instance there are all the JIRA installations that have more options to make a ticket than there are dials at the flight engineer's station on a 747 in the 1970s. There are the issue trackers that run on a server that has too little RAM so it takes 30 seconds to load that bloated "create ticket" page.

I think making something more fluent than the typical issue tracker but more structured than slack would be the way to go.

[SilasReinagel]

I agree with this completely.

Having a good ticket system makes a world of difference.

If it's slow, or clunky, or buggy, or cumbersome, then the ticket system itself harms the projects and prevents progress.

At lot of usage of Jira falls precisely in this category.