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by reilly3000 2510 days ago
If they are going to own mission critical software they need to have a UX budget. The buyer has to pay for UX or they shouldn't expect to get anything but afterthoughts. If fact one could argue that a UX package should be the spec in an RFP.

It would be VERY cheap to invest in training procurement teams in how to buy and own effective software, especially in light of the billions that get wasted when they can't articulate their needs to the point that a vendor can't be successful.

There isn't really room for iteration and continual feedback on a warship. It has to be done right the first time then maintain stability in every conceivable scenario and reduce the need for ongoing training after updates.