[switch007]

> A taxi driver can exhibit the same bad behaviour for decades and suffer no consequences

We take taxis quite seriously in England. They are granted licences from the local government (the council). They are overseen by Licensing Officers.

I've only reported a taxi driver once (I can't recall exactly what for, but it wasn't anything too egregious), but it seemed like a swift and thorough investigation. They quicky summoned the driver to their office to explain himself and then gave me a report on the matter.

Customer input seemed to be taken quite seriously.

However, it seems the licensing framework does seem centred around drivers' criminal convictions, so the police would have to be involved in serious matters.