[Majromax]

> Something about how the delivery person ended up at the wrong location and didn't know where to go, versus bad actors.

That's still a "bad actor." A driver is ultimately responsible for knowing the area they're delivering to. Wayfinding is a very convenient crutch, but if it fails and the driver has insufficient local knowledge it's still a skill failure.

> 2. Why haven't delivery companies cracked down on this? Maybe they have, but I still hear about it a lot.

Because their contract is with the shipper, rather than the recipient. Even a complaint from the recipient is more a PR problem than an economic one.

Moreover, a recipient who accepts redelivery or goes to the depot for pickup doesn't even impose a significant additional cost on the delivery company.