[_jal]

I think there's a linguistic study in there somewhere, tracking how US commercial culture ended up settling on stilted, awkward, passive-aggressive delivery mixed with robotic Gee-Golly Isn't Everything So GREAT phrasing for all communication with the cattle.

I mostly find it ridiculous. Reminds me of stock phrases used by grubby bureaucrats asking for a bribe. But then just about everything about Amazon (and related automate-everything customer service shops) reminds me of the worst sorts of governmental dysfunction. If what you want is what they want or they have some reason to care about you, things are great. Otherwise, you don't even get indifference; you're literally arguing with a machine.