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by rahulsom 2511 days ago
I'm curious why Amazon didn't investigate what was happening until his returns totaled $370k.
3 comments

I'm curious how it even totaled 370k. Returning enough items to get that high should set off alarms!
Forget returning that much. Even just spending that much at Amazon to begin with should set off an alarms, e.g. is this a stolen card? money laundering?
No way, I've spent that much on Amazon and I buy nearly everything on Amazon. Pretty sure there are many others who shop at that level or beyond.
You could buy a house with what you’ve spent on Amazon!
Due to scale and efficiency, they simply operate via check list approach.

When I had an ecom company, a line worker used to check the package content and appearance (dents/scratches) and then he would measure it on a scale and check with the package's recorded weight before it was dispatched and algorithm would flag the orders where weight varied more than some specific ratio.

It was pretty rudimentary but worked at scale just fine.

Now, Amazon must also be using something like this.

This is the same problem that Archimedes was trying to solve.

Except now we have radar and 3D imaging.

Is Amazon actually involved in technology?

Because he most likely used tens if not hundreds of accounts to accomplish this.