As a user though, Caviar is the worst delivery service I have ever used though. Food is often cold & sometimes wrong across 3 cities. I have stopped using it, even when it is the only option for a restaurant I like.
Super interesting it varies by person. Caviar has had the best delivery experiences consistently and if I've ever had an issue like a squished pizza they immediately dispatched a new one or gave me a refund. Plus they are cheaper than Uber Eats (the consistently worst app for me) and Doordash delivering to Pacific Heights/Cow Hollow in SF.
Agreed, I've recently stopped using Caviar altogether after numerous wrong or undelivered orders in a row, all of which they failed to take any real responsibility for and blamed on the drivers. Adding insult to injury, Caviar seems to be more expensive than alternatives.