[smt88]

There is no universe where I'd route my customer messaging through an app that doesn't have a published privacy policy, company name, and links to founders' LinkedIn profiles.

For most of us, our customers' names and email addresses are at the very least business secrets, but they might also be sensitive PII.

It also wouldn't hurt to tell us what hosting you use. If you're storing these things in, say, Russia, then most of us wouldn't be interested. Some would refuse to use the service if you're in the US and they're in the EU.

Why not give us zero-knowledge storage with end-to-end encryption? But while we're thinking about that, why wouldn't we just encrypt and store our emails in our own databases?

This seems like a service that saves a decent dev team about an hour of work building an outgoing email log.

[rog211]

Thx @smt88. You're absolutely right regarding privacy etc. As far as saving a decent dev a minimal amount of time, that is certainly something I am trying to gauge interest on. The benefit here is beyond search and archiving, you could easily invite other folks in your org to have certain rights to find sent emails. My thoughts are that services like papertrail that exist, but could easily be handled internally.