[darrenwestall]

In the longer term that is usually a good thing. If they’re the only person who fixes things, that also implies the correct knowledge sharing isn’t happening.

We strive to remove any single point of failure from a hardware point of view, and for me, people are no different

The only exception to this is sales, it’s usually your top biller who you can’t promote - because you want them out there selling. Luckily sales people usually respond to money rather than titles so it’s important to reward those efforts. It’s why some sales people earn more than their managers and 6 figures+ is the norm for good sales people.

[deepaksurti]

>> We strive to remove any single point of failure from a hardware point of view, and for me, people are no different

Thanks for stating this explicitly.

In my next System Design interview, I am going to list single points of failures as: HW, SW, People :-).