[Nowyouknow]

FedEx is indeed frustrating and I'd like to share my experience.

My current home is an area that became incorporated about 4 years ago resulting in new addresses for all residents. When looking up my home, almost all map apps leave off the house number. FedEx can't process this, freaks out and ships my packages to my old address. The shipping notification email I receive from FedEx always says "your shipping address has been changed" with absolutely no prompting from me. This has resulted in me trying many things in order to correct with no resolution. Most times, I receive my package by jumping through one or more hoops with no resolution to the core issue.

The hoops:

  1.) drive to the old address to pick up packages (an hour drive) 

  2.) Call FedEx and waste a minimum of 35 minutes each time
 
  3.) Re-route packages to a nearby FedEx store 

  4.) Call the merchant, some have helped, some have directed me to the shipper 

  5.) I've created a FedEx account, deleted all shipping addresses except for the current

  6.) Written a script I copy and paste to Twitter support with all information they will need. They typically respond with "the ticket has been submitted, we don't have any further information"it's sort of a spray and pray approach. Either I'll get an updated shipping notification or nada. If I receive nada day-of delivery, I'm calling or rerouting.

  7.) Update my address in Google Maps, but I don't think it took

My wife's solution has been to have all of her (mostly Target) packages be delivered to her parents' house which is equally frustrating. This address issues also affects my ability to order Jimmy John's online, their system just won't let me, I have to call it in. DoorDash requires I spell out how to find my house in the notes (I've noticed most delivery drivers don't read the notes until they can't find my house).

To one-up OP, I have a World Cup ball from Adidas stuck in some delivery delay hell. It's actually funny now, I'm coming up on my 1st anniversary of placing an order for an item that I haven't received yet. Ordered the ball on 8/16/18, and just received the latest email update notifying me of a delay only 2 days ago. I called support last November and they said that the ball is stuck in the warehouse and they apologize for the delay. I could have opted for a refund then but decided to let it ride. I really want that ball. Photo for proof: http://tinyurl.com/y2st8lt4