[dhbanes]

I am curious how you were able to assess this situation so quickly.

Thomas posted the original email 11 hours ago and prefaced it with "From my email just now."

Very shortly thereafter (also 11 hours ago as I write this), you commented that

1. WakeMate sent the email within an hour of hearing about the first issue.

2. WakeMate believes they know the cause of the problem (noisy electrical signal from defective chargers)

3. "[WakeMate] have only seen any incidence when the unit is plugged into the black USB charger bricks we shipped with."

So over the course of a couple hours, you (WakeMate) became aware of the _first_ report of overheating (and were previously unaware of this problem), you were able to determine that the cause of the issue is a noisy electrical signal being produced by the charger, and you also indicate that you have now observed additional incidence of overheating.

Do I have that right?

Edit: formatting