"Compared to cardboard boxes, which can be easily recycled, that’s a hassle most consumers likely won’t bother with. Kent recognizes this is a problem"
What part? That cardboard can be easily recycled (true), that most consumers probably won't bother with a recycling process that isn't curbside (seems likely), or that the company representative recognizes that the difficulty of recycling their product is a problem (I'll take FC's word for it)?