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by sytelus
2512 days ago
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Very bad idea. This almost always incentivizes to exploit for short term financial results at the expense of long term sustainability. For example, you can cut down customer support department to save money which would increase your profit (and therefore bonus for an employee who made that decision). In longterm you probably won't have customers. Executive pays often follow this rule and you can find vast number of stories how they ruined companies for short term gain and bonus cashouts. |
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Could add in factors for customer retention and customer satisfaction, for example.
Everyone on the team should share responsibility for figuring out what will make the customer's happy with the product and how to deliver on those things.