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by jdenning 2528 days ago
Came here to say the same thing -- the real value in ChatOps comes when Ops folks are issuing commands in the chat room; this enables other employees to watch and learn how specific issues are investigated and resolved.

ChatOps is about providing visibility into operations.
1 comments
somepig 2528 days ago
> the real value in ChatOps comes when Ops folks are issuing commands in the chat room

yeah, being able to let Slack act as your identity management for manipulating prod is a killer app. much like sticking a pistol in your mouth

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jdenning 2528 days ago
We weren't actually using Slack. There are self-hosted alternatives.

You can also add a TOTP code to the command to get 2FA if you're really worried about limiting the attack vector - I actually gave a conference talk about that years ago.

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