| >What R&D does a payroll provider do? (Genuine question) Halfway down the Techcrunch article, Joshua Reeves mentions what "R&D" in NYC intends to work on: - While Gusto’s central product is payroll, Reeves sees two other product arcs he intends to develop more in the coming years as the company scales. One arc, which we talked about last year, is fintech features like Flexible Pay, a product that allows employees to receive their unpaid wages in advance, with the goal of reducing reliance on usurious payday lenders. The other product arc is health care and helping SMBs offer insurance benefits to their employees. “We want to be a force for universal health care,” Reeves said. - As Gusto explores additional products built around its payroll service, it has sought to expand its engineering R&D team. The company announced recently that it will open an R&D office in New York City in September, which it hopes will be able to both execute on these two products as well as others not yet planned. So, another way to state "R&D" is "new product development". Gusto wants to offer more SaaS capability than just plain payroll processing such as short-term loans, health insurance management, and other yet-to-be-disclosed new products. Presumably, in Gusto's slide deck to raise the $200 million, they convinced new investors that the money would be used to build new products. (side note: I didn't downvote your comment.) |