[hatfieej]

Listing the number based on flight segments makes it sound much worse than it really is. It seems like he flew internationally a lot -- so every round-trip cancellation could easily be 6 segments. I've often had to reschedule a trip twice. On those occasions, I'm only flying 0.33 of the segments I booked. His cancellations are only twice that. And with the golden ticket and no consequences, I could easily see a person with a busy schedule often booking two trips to have the seats reserved and then only taking the one they need. While he was abusing the system since there was no penalty, there are some of legitimate reasons too.

[opencl]

He literally said that he repeatedly booked flights that he had zero intention of ever taking just so he could talk to somebody on the phone.

[JackFr]

> I'm only flying 0.33 of the segments I booked. His cancellations are only twice that.

Every single day for 3.5 years