Asked them to replace the battery on my MBP (out of warranty), got it back with non-functioning USB ports. Had to return it 3 times, every time I got it back I tested the USB ports inside the store only to demonstrate that the problem still wasn't fixed. Eventually they even tried to convince me that this was a software bug.
After 6 weeks without working USB ports I got really angry and they finally agreed to replace the broken motherboard. When I got it back my laptop worked but it had a different keyboard installed (Dutch, instead of US intl). I complained about that and they told me that I was lying (even though a had the purchase receipt with the US keyboard option).
After that I gave up and bought a Lenovo, haven't looked back since.
The service in Amsterdam may be better, but traveling to the city center of Amsterdam twice just to get my laptop repaired is not acceptable.
Asked them to replace the battery on my MBP (out of warranty), got it back with non-functioning USB ports. Had to return it 3 times, every time I got it back I tested the USB ports inside the store only to demonstrate that the problem still wasn't fixed. Eventually they even tried to convince me that this was a software bug.
After 6 weeks without working USB ports I got really angry and they finally agreed to replace the broken motherboard. When I got it back my laptop worked but it had a different keyboard installed (Dutch, instead of US intl). I complained about that and they told me that I was lying (even though a had the purchase receipt with the US keyboard option).
After that I gave up and bought a Lenovo, haven't looked back since.
The service in Amsterdam may be better, but traveling to the city center of Amsterdam twice just to get my laptop repaired is not acceptable.