[hessp]

- How to understand people and present ideas and opinions to them in a manner that they will respond to positively. Or judge how they will respond to an idea and make an informed decision about whether to present it based on your judgement of both the person and situation.

- Understanding that emotions drive people often much more than logic. And that many people already know this and temper their communication based on the emotions it will provoke. And that participants in a conversation can know this about others and infer more than what is said by them.

The first time I was able to read into a conversation between a few others and see that their (apparently irrational) discussion was really a different form of communication built on top of theory of mind was mindblowing for me.

- The corollary of the above is learning how to use a sense of people / theory of mind to more effectively disagree. Either focusing on not creating a barrier when disagreeing. Or focusing on effectively convincing the other party based on pathos in addition to logos.

I found the following most helpful while learning this:

1. Podcast: Career Tools / Manager Tools.

2. Book: "Secrets to Winning at Office Politics: How to Achieve Your Goals and Increase Your Influence at Work" - Note, she quickly redefines 'winning' as 'benefiting both yourself and the organization'. I thought it sounded slimy at first before I read that.