[Roritharr]

Hi, thanks for your response. I'd love to know if our problem is technical or not, as either we're misunderstanding the true-up licensing model or the user limit counting is faulty.

We're coming from a 30 Users License last year, with two true-up on-top of that.

Now we're down to 17 active users, so after our TAMs reply we bought a License with 19 Users. When trying to add the License we're getting an error that in the Last year 30 users have been active so we need to renew for this amount...

Is this a bug?

[Roritharr]

For future reference:

Indeed it was a bug before v12.

GitLab was able to provide me with a License File which worked on our version 11.10.6-ee Installation before our time ran out.