[mparkola]

I found NVC super valuable for opening my eyes to new concepts but challenging to implement in real life. When I tried it for the first time the other person got super angry because they thought I was making fun of them by asking about their emotions.

[carvink]

It does take some practice, and best not to overuse it. The book 'Words That Work In Business" by Ike Lasater is a very good guide to NVC in the business world.

[james_s_tayler]

I don't think I've ever formally studied exactly what it is... but I feel like I use this technique somewhat naturally. I'll couch things in terms where I'm stating what I think, but in a non-offensive way where I'm just conveying information.

I find a lot of phrases like "I'm not convinced that..." soften things in just the right way that people get a lot less defensive or aggressive.

[asdfman123]

That's my problem with active listening. I can't do it without it sounding ridiculous.

"My god, someone shut down the production server!"

"That sounds very upsetting. You must be quite angry."

"Are you making fun of me?"