[sp4rki]

By any chance was this call-center servicing the same country (or a country with similarities in culture and language) and where you properly trained by the company? I should have added to my comment that I meant most outsourced call-centers in which employees are nothing more than people to fill seats that either commit mischievous actions or make stupid mistakes. I have no quarrel with a call-center servicing people in the same language or high end call-centers in which people are either highly trained or only hired if they have the skill set required for a specific job.

There is also a call-center in my country that is dedicated to translation services. They are of course exempt of my contempt as they only hire translators with the capacity to translate from x language to english in a timely and concise manner. They offer pay that is considerably a lot higher than regular call-centers and they vet and test their employees before hiring. Once again I was targeting call-centers in India, Central America, and Africa that are full of thieves and morons. There are, of course, exceptions to the rule, but they are surely the minority. By a long shot.