[Timothee]

I'm surprised that support at Twilio is a non-tech role. Considering it's heavily targeted at developers, I would imagine most queries being fairly technical, no?

Good for you though! As you say, there's a lot to learn :) (but the good news is that you don't need to know everything to make something)

[johns]

The vast majority of questions are non-tech (telephony-related, account issues, and other FAQ type stuff). The next largest set of questions is technical and that's what we have the evangelists for who are all working developers. reneighbor is also more technical than she gives herself credit for :)