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Had similar experience with Adobe. I got discounted monthly price on their photography plan for a year. However, they didn't send me the new price before end of the period. So, it went on for few more months, when I realized this. Contacted them, and after few chats, managed to get refunded the whole amount for the months renewed in full as their terms say they must send a renewal email/notice and they failed. I pushed that point heavy and managed to get full refund.