[mattbreeden]

> their push for you to upgrade (with no discount at the end if you didn't use the upgraded features)

This one actually got me this year. They force you to upgrade prior to seeing if the upgrade helps. I 'upgraded' to see if itemizing a certain thing would beat my standard deduction. It didn't, so I removed that whole section. But then I forgot to downgrade and accidentally paid an extra 30-50$ or whatever it was for absolutely nothing- something they could have easily detected.

Obviously the responsibility lies on me for overpaying, but most other businesses wouldn't have taken the extra money for something I didn't use.