[Someone1234]

A lot of other vehicle manufacturers couldn't anyway, they don't build the infotainment systems in-house, they simply just re-theme/re-badge the units from companies like Panasonic, Pioneer, Fujitsu-Ten, etc.

So if they got a bug report it would have to travel through ten layers of indirection before an engineer got to read it (let alone understand/respond). Particularly when there might be two or three different written word languages used between consumer and engineer (e.g. English -> Japanese -> Mandarin (Taiwan)).

Tesla (and Ford previously) were actually oddballs in that they didn't use "off the shelf" infotainment units.

[gambiting]

I've tried reporting a bug where on a 2016 Mercedes GLA if you're playing MP3s from a USB stick the car will remember the track to play but nothing else about it, so after coming back the same track plays but with the wrong name, wrong album art, etc etc. It's literally impossible to. The dealer said they have no way to do that except for just flashing my car with a newer FW and hoping it fixes it(it didn't), messaging Mercedes UK yields no reply, posting on their official forums yields no reply.....I just gave up after a while.

[HeWhoLurksLate]

   Tessa (and Ford previously) were actually oddballs in that they didn't use "off the shelf" infotainment units.

Isn't being different great sometimes?

[ChicagoBoy11]

I had to rent a ton of cars over the past year before finally buying one and always remarked out how shitty the infotainment systems were, and that the only one which didn't actively piss me off was Ford's. Now I know why!