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by akudha
2538 days ago
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True, but I bet there would be at least a small percentage of people who would still not buy from you because you don't treat your workers well. Most people would still shop with you, as their own wages are crap and they are looking for cheapest places to shop. But if they were paid well, they will at least consider shopping with ethically sound companies. It is like a circle - lower wages lead to lower purchasing power, so companies pay their workers low to lower prices to sell to low earning customers, and so on... |
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It's fairly obvious how the above "draconian" conditions benefit customers. Employees that take long breaks or pick items slowly leads to delayed deliveries, having to employee more staff per delivery, having to raise prices or reduce range to cover this cost.
This is really the flip side of "customer obsessed", when you are focused on customers you don't particularly care about any individual employee (all the way up the chain).
For a counterexample, google and facebook mostly treat their employees well (with the exception of some contractors). However customers don't trust them as much, because they know they are profit/employee focused.