[merlincorey]

> In my experience customers deeply detest the idea of waiting around for a failure case to re-occur so that you can understand it better.

Bryan Cantrill has a great talk[0] about dealing with fires where he says something to the effect of:

> Now you will find out if you are more operations or development - developers will want to leave things be to gather data and understand, while operations will want to rollback and fix things as quickly as possible

[0] Debugging Under Fire: Keep your Head when Systems have Lost their Mind - Bryan Cantrill: https://www.youtube.com/watch?v=30jNsCVLpAE