I understand that software costs money to maintain and cloud syncing requires infrastructure. But they didn't need to act the way they did in response to someone asking a reasonable set of questions.
I don't think I'm making a big fuss about it. I'm not campaigning for a boycott or mass migration or anything. I'm just saying that as a long time customer of AgileBits the way they reacted in the linked thread really didn't sit well with me, so I'm looking for alternatives to their software.
What if I have an issue in the future? Will I also be treated poorly?