[mr-ron]

If the engineer is only getting satisfaction from claiming a closed ticket, and then not getting tickets claimed when they owned the work, then the team is putting values and metrics in the wrong places.

Either have multiple people claim a ticket, or change the definition of success from an individual releasing a ticket, to a team releasing a successful ticket.

Agile done properly should reward success on the team level. Tickets are rarely one-person affairs. If reward is happening on the individual level, one per ticket, then the usage of Agile is incorrect.