[AdmiralAsshat]

Or the repair person might helpfully "clean" the case. Like what happened to this poor guy and his autographed XBOX 360 case: https://web.archive.org/web/20080302171919/http://hawtymcblo...

[Mathnerd314]

That one ended up with Bill Gates autographing a case: https://www.engadget.com/2008/03/22/even-happier-ending-for-...

I guess the takeaway is that if you document everything and complain loudly when something goes wrong you might actually get decent customer service.

[RandomBacon]

> Taking it apart would have voided the warranty

Rrr... We must extinguish this lie! It is illegal in the US for companies to do this.

[rtkwe]

That was in '08. I think that might have been before the decision came out about that.

[derrikcurran]

I'm still trying to figure out how it happened. Did they have some kind of automated case cleaning system or something?

[qplex]

Most likely it's standard procedure to clean every unit that comes in for repairs.