[moate]

>That may be a bit exaggerated. It's really not though. As of time of writing, the customers have failed to sign up, and there's nothing to do about that on the fly, right now, today. Saying you "could have done X" doesn't mean that the problem isn't happening.

"Your house isn't on fire, you just haven't properly fireproofed it" isn't really helpful to anyone when their house is literally on fire.