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by ehnto 2534 days ago
You could find a way to do a soft failure. In the case of as payment gateway failure, take the order and follow it up manually once the gateway is back up. May not work for every business but an eComm business could just hold the fulfilment until payment is captured. A subscription service could let the subscription run on a short grace period and follow it up.

That could all be done programatically, or give them a call or email.