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by p_l
2534 days ago
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Ahhh, sweet naivety. The people who end up calling support often aren't the ones paying the bill, for starters. That's definitely the case for Bluejeans and Zoom. It also doesn't matter if you make a great FAQ page. Majority of dissatisfied people will never see it. Majorly because they won't call support but instead complain and grumble locally, the second biggest portion because once sent towards FAQ by support.... They won't follow it. Only the tiny sliver of most dedicated will follow up long enough to reach the FAQ. |
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