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by dpkonofa 2542 days ago
I have to call BS on this. Are you claiming that users can't complete a single prompt of "[Your browser] needs to open an external application to follow this link. (Decline) (Launch Application)"? That seems really unlikely. I've done enough user testing to, at least anecdotally, say with some certainty that this is not true.
1 comments

It’s a two-dialog process (allow website to use external protocol & what external program should be used for this protocol), with intentionally confusing wording making it easy to choose the wrong choice (disallow) if you don’t read thoroughly.

Unless you already know what to do it’s fairly unintuitive.

Most users don’t even know the difference between a single click and a double click.

Expecting them to even know what an external protocol is, or why it should be launched at all is completely unreasonable.