Companies are also owned by human beings. I don't see any inherent reason people should take the side of a small business in every dispute between a small business and a larger company.
If the human beings don't read the contacts they sign, they won't be owning a business for long. If GrubHub put it in writing, and another business didn't bother to figure out what it was signing, I can't see how it's GrubHub's fault.
> If the human beings don't read the contacts they sign, they won't be owning a business for long.
That's bullshit and you know it. They may be naive thinking an internet company like Grub Hub will act decently, but that doesn't make the restaurant operators wrong.
It's too bad software developers and startup people don't have to go through a course on ethics to gain certification like professional engineers do.