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by luckydata 2547 days ago
Unless your product is affected by an issue they decided to never recognize, which in that case you can merrily go fuck yourself because Apple won't lift a finger. Happened to me with an old iMac that developed dust smudges inside the LCD panel due to faulty sealing of the screen.
1 comments
kd5bjo 2546 days ago
I owned an Apple Watch for about 2 months before the screen separated from the watch body. The front-line service rep didn’t know what to do about it and took it into the back to show a store manager, who decided it was impact damage and thus not covered by warranty; a fix would have cost something like 70% of the list price for the watch.

Instead of the repair, I bought a $20 Timex that’s served me faithfully ever since.

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toasterlovin 2546 days ago
FWIW, I had the watch face separating issue as well. I had mine replaced at Best Buy (well, not actually replaced there, but they were who I dealt with). You should call back and see if you can get yours replaced. It was a well known flaw.
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kd5bjo 2546 days ago
Too late now; it was over a year ago and in another country; Didn’t bother keeping the dead watch when I moved. I also had enough time with it to discover that I, personally, didn’t get much value out of the “smart” features.

This happened during a hurricane evacuation and I went to an Apple store several states away while waiting for the airport at home to reopen so I could find out if there had been any damage (fortunately not). Of all the people I dealt with during that experience, Apple’s employees were uniquely unsympathetic to my situation, and I decided I didn’t want anything to do with them ever again.

The proximate cause was probably an impact as I treated it like the sports watch it was advertised to be. The separation wasn’t a failure of the glue, but a crack that traveled around the weak part of the glass where it is curved downwards to meet the bezel. There was a tiny nick that was the nucleus of the fracture that could have been caused by anything (in my case, probably some clay on a tennis ball).

The biggest issue for me was that I didn’t want to have to baby something that fragile, especially when it’s supposed to be a fitness object. And the completely professional, but uncaring and robotic, way their representatives handled the situation.

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