[andrewmunsell]

This was my experience. My battery was having issues and indicating service was needed, but they refused to only replace the top case since they claimed there was a "logic board failure" that caused my A and S keys to skip and repeat. It took hours of escalations and phone support to finally convince them to replace the affected parts, and of course we now know (and I always suspected) that it was never the logic board in the first place. Not sure where they came up with that conclusion originally.