[wolco]

This poster is a customer and has every right to complain about a service.

The fact that you think they are entitled tells me you view the services as a gift and they should be grateful for whatever they get. The services provided are not gifts.

[equalunique]

YouTube's customers are advertizers, not viewers.

[albertsondev]

Yes, because the viewers are the product being sold to the advertisers. Content creators, meanwhile, are essentially independent contractors that get free video hosting and a little cut of the ad money (assuming they fulfill a lengthy checklist) in exchange for giving the platform any real reason to exist. You'll find that this is the exact angle that the folks at Google like to spread until the second one of their advertisers starts to hesitate.

So in essence, you have a bunch of kind-of employees complaining about their kind-of employer's insistence that the customer is always right, even if it undermines their livelihoods. That sounds like what you'd expect out of any other customer-facing job, so what's the problem here?