[davnicwil]

> non controversial, widely accepted as "fine"

This isn't what Apple does. There are many examples of them making changes that people dislike initially, but then over time emerge as 'the way'.

It seems in this case they may have gone too far and have not managed to convert enough people over to thinking the new keyboard is actually better than the old one - though this is certainly compounded by the reliability issue and might have been true otherwise.

But what they don't do, and shouldn't do, is drive for non controversial and fine. There are plenty of laptop manufacturers that use this strategy, and we can all agree that Apple make vastly, vastly superior laptops to those brands. Mistakes might be made, but they're part and parcel of what make Apple, Apple. Without the risk of mistakes, we also wouldn't have all the other great features that the MacBook has.