Nope. I am still down £209 and have gotten no further. I have:
- Sent them a video of me opening the 2nd delivery to find playing cards (Literally from opening the Amazon box through to finding the playing cards inside the Samsung SSD box)
- Reported the matter to my local police, who phoned Action Fraud on my behalf. I've got me a crime reference number from Action Fraud.
- Signed 2 affidavits declaring what I did / did not receive
I've phoned them numerous times, and twice now that has involved speaking to someone, being put on hold, and then redirected to my own voice mail.
If I was the only person to have received card and a deck of playing cards I could understand their reaction, however they've removed the item from sale because a number of other people in recent days have received the same things [1].
When I spoke to my local police they were extremely confused by Amazon's behaviour. I gave Amazon the details of the officer I spoke to and the crime reference number, but that got me nowhere other that the same boilerplate email.
At this stage, I fear I'm going to end up taking Amazon to the small claims court here in the UK just to get my money back.
Optionally phone them one more time and inform them your next course of action is credit card chargeback.
Phone the card you used and walk them through what happened - they should reverse the payment. They're equally liable with Amazon. Edit: There's no guarantee Amazon will keep your account open after this - then again nor is that guaranteed after a CCJ.
Inform your local trading standards office and offer the same evidence.
- Sent them a video of me opening the 2nd delivery to find playing cards (Literally from opening the Amazon box through to finding the playing cards inside the Samsung SSD box)
- Reported the matter to my local police, who phoned Action Fraud on my behalf. I've got me a crime reference number from Action Fraud.
- Signed 2 affidavits declaring what I did / did not receive
I've phoned them numerous times, and twice now that has involved speaking to someone, being put on hold, and then redirected to my own voice mail.
If I was the only person to have received card and a deck of playing cards I could understand their reaction, however they've removed the item from sale because a number of other people in recent days have received the same things [1].
When I spoke to my local police they were extremely confused by Amazon's behaviour. I gave Amazon the details of the officer I spoke to and the crime reference number, but that got me nowhere other that the same boilerplate email.
At this stage, I fear I'm going to end up taking Amazon to the small claims court here in the UK just to get my money back.
[1] https://www.amazon.co.uk/product-reviews/B07MBQPQ62/ref=cm_c...