[D_Alex]

This was okay, but if you want to see how the pros do it, try to apply for a Russian visa on their Australian web site.

Things I remember:

- Not being able to enter my correct date of birth. At all. So you enter an incorrect date to get to the next screen, which is "I certify all information to be true and correct"

- Having to list the personal details of every relative living in Russia. Where do you stop?

- Having to list the details of every foreign trip you made in the last 10 years

And if you try to phone in to ask for help: you are advised that the phone is answered on one day of the week, between 9 am and 12 noon. You get that message until 8:59, from 9:00 you get "all the lines are busy, you have been placed in a call queue" which changes back to the original at 12:00.