[TeMPOraL]

Sure, and marketing which expects people to use their standard of "being reasonable", while the service being offered under a different standard of "being reasonable", is essentially bait and switch. That only a small subset of customers notice it doesn't make it more OK, it only shows the company is not dumb.

[criddell]

I don't know if I'd call it a bait-and-switch. Gmail is an email service and the purpose is to send and receive emails. Getting upset that you can't use it as a general purpose storage service isn't reasonable (IMHO). There was no baiting in this regard.