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by _v7gu
2553 days ago
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People feel cheated when you request them to wait, but they can get better outcomes by redialing. It violates the trust between the call center and the dialer. Leaving people to wait forever is a bad, bad, bad move. Alternative scenario: Someone figures out the best way of dealing with LIFO is spamming requests until one gets through and you end up with several multitudes of queuing work. |
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