[Nrsolis]

It's going to keep happening until someone takes them to court.

I hate to say it but unless you're bound by an arbitration agreement in the terms of service you should just file in small claims. Even still...file in small claims and make them fight to have the case sent to arbitration. Lawyers are expensive and you won't need one in small claims.

Sometimes the process is the punishment.

[rhino369]

Arbitration clauses are pretty good for consumers for small injustices. KitSplit can't litigate an arbitration for even $35,000 dollars, let alone $3,500.