[rdlou]

For me, having no physical branches has been ace. When I was with barclays, I could call them up, spend 45 minutes on the phone to someone, only to be told I have to go to a branch to get a statement (or something stupid like that). I'd then walk to a branch, stand in line for 20 minutes, to be told they can't do that at that branch and I'd have to ring up some other number. That sort of thing happened regularly enough (probably twice in my last year) to make me lose trust in the competance of the people I was speaking to.

Monzo having 1 point of contact means they can't push you off onto someone else/a branch/a different phone number etc. And every time I've used the help chat on there I've had me issues resolved rapidly.

When I was in mexico, a restaurants card machine said a payment didn't go through, but my monzo app said it did. So i kept the receipt and did the transaction again. This time their card machine said it worked. I kept the receipt for a week in case the £60 showed back up in my account but it didn't. Within 2 minutes on the chat with monzo, £60 was just put back into my account. No fuss. I guarantee you couldn't pick up a phone/go to a branch with a standard bank and get the money back that quickly