Massive positive for me. I've never had a good experience going to a physical bank branch (if they're ever even open), and now I'll never have to go again
I recently visited my local branch after shooting myself in the foot when re-installing their app and locking my account.
After waiting a couple of minutes, a lovely lady sorted out my problem with no fuss at all.
I agree, mostly I never need to step foot in a branch but sometimes it helps to be reminded that there are advantages of doing business 'face to face'.
I agree. If a bank has physical branches to fall back on, they can squander the online/phone story. This has happened with another bank I use which has a website with a broken account creation form and phone lines that just die.
For most banks, they might as well not have any branches as I can't get to them at a reasonable opening hour and they have no incentive to change that.
> I agree. If a bank has physical branches to fall back on, they can squander the online/phone story
And meanwhile First Direct has a mediocre website and terrible mobile app experience when compared to the likes of Halifax, TSB, RBS, Barclays, all of which are sub-par compared to the likes of Monzo or Starling as far as the app experience goes.
Then again, Monzo and Starling don't have a desktop experience, so good luck if you wan't to do anything more than just looking at a few transactions on the go.
After waiting a couple of minutes, a lovely lady sorted out my problem with no fuss at all.
I agree, mostly I never need to step foot in a branch but sometimes it helps to be reminded that there are advantages of doing business 'face to face'.