[fyfy18]

> No phone number should be a dealbreaker for banking. 99% of the time, you don’t want to talk to a banker. But that 1% of the time can make or break you for months or years.

To be fair, even having a phone number may not help. I spent four months at the beginning of the year trying to get HSBC to close a business account. When visiting the branch I was told I needed to phone head office as they deal with business accounts. After speaking to first line customer support I was told many times "someone will call you back" but nobody did.

Eventually they closed it, but I never received a refund for the account charges between when I requested the closure and it actually being closed, which I was promised.